If you have ever felt powerless against a taxi driver who overcharged you, or against a careless bus driver who refused to stop at your usual drop off, now there is something you can do about it.

The Costa Rican Transport Ministry (MOPT), has opened a new page on their website where users can submit a claim ticket reporting bad service from public transportation providers.

http://www.mopt.go.cr/quejas.html

While it might take some time to process all claims, the Ministry promises to read and investigate all legitimate tickets. The Ministry is placing the transportation providers on a higher evaluation scale, and hopes to eliminate abuse and bad service by making them directly accountable to the public.

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Filed under: Costa Rica News on August 27th, 2007